Upgrade or cancel your plan

You change plans on the account’s Billing screen. Anyone with billing-admin access on the account can change the plan. Other roles see a read-only view.

Before you switch

• Check current usage on the Usage screen so you know which limits you are hitting.
• Compare plans on the Pricing page. It always shows the current tiers and limits.
• Get approval from whoever owns spend on your side.

Billing Usage tab. Check which limits you are close to before you change plans.

Upgrade

1. Open the account’s Billing screen.

2. Click Change plan. Your current plan and the plans you can move to appear side by side.

   

   Billing Plans tab. Compare tiers and features side by side before you pick one.

3. Pick the new plan. The summary shows the new monthly amount and any prorated charge for the rest of the current billing period.

   

   Plan-change confirmation dialog. Review the prorated charge before you confirm.

4. Confirm. New features and limits apply immediately. The next invoice includes the prorated charge.

Your existing runs, dashboards and members stay as they are. New limits apply to new runs.

Downgrade

A downgrade follows the same flow. The new plan applies immediately. Features the new plan does not include become unavailable, for example private locations and dashboard templates. MaxoPerf keeps your existing data, but you cannot use those features until you upgrade again.

Mind the limits

A downgrade can lower your concurrent-run limit or remove access to private locations. If scheduled runs depend on the higher tier, pause them before you downgrade so they do not fail silently.

Cancel

1. Open the account’s Billing screen.
2. Click Cancel subscription. The console asks you to confirm.
3. Pick when cancellation takes effect: at the end of the current billing period (default) or immediately.
4. Confirm. You receive a cancellation receipt by email.

When the cancellation takes effect, your account moves to the free tier. You keep access to your existing data and can subscribe again at any time.

Payment issues

If a payment fails, the console shows a banner and you get an email. Billing payment issues explains how to recover.

Where to go next

• Billing and plans: what each plan includes and how MaxoPerf records usage.
• Pricing: current tiers and limits.
• Billing payment issues: recover from a failed payment.