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Runners not allocating

Most runs move from queued to running within seconds. When a run stays in queued or allocating for minutes, the cause is almost always one of the few below.

1. Check the platform status

Section titled “1. Check the platform status”

Start with the Maxoperf status page. If an active incident affects allocation in your region, the page says so and gives an ETA.

2. Check your plan limits

Section titled “2. Check your plan limits”

A plan limit is the most common reason a run stays in queued:

  • Concurrent run limit. Your plan caps how many runs can run at once, and you’ve reached the cap. Wait for an active run to finish, or upgrade.
  • Virtual-user limit. The run asked for more virtual users than your plan allows. It fails to allocate.
  • Capability gate. The run uses a capability your current plan doesn’t include (for example, private locations).

The run page shows these limits in a banner that links to the plan-switch flow. See Upgrade or cancel your plan.

3. Check the location

Section titled “3. Check the location”

If the run uses a managed location:

  • A regional capacity shortage can delay allocation for a short time. The run keeps allocating as capacity frees up.
  • If you need the run to start now, retry in a different region.

If the run uses a private location:

  • Open the Private datacenters tab in the workspace.
  • Check that the agent is running and was online when the run started.
  • If the agent is offline, restart it on the host. The run keeps allocating once the agent reconnects.
  • See Connect a private datacenter.

4. Check the runner count

Section titled “4. Check the runner count”

A run with a very high runner count can take longer to allocate, even when capacity is healthy. Start with the smallest runner count that meets your needs, then scale up once the test is stable.

5. Cancel and retry

Section titled “5. Cancel and retry”

If a run has been stuck for several minutes and the status page is green:

  • Cancel the run from the run page.
  • Wait a few seconds.
  • Start a new run from the same test.

A new attempt often succeeds because Maxoperf evaluates capacity again from scratch.

When to contact support

Section titled “When to contact support”

If you’ve worked through the list and the run is still stuck:

  • Copy the run ID from the URL.
  • Note the region or private location and the runner count.
  • Send those details to support through the Support page.

Where to go next

Section titled “Where to go next”