Status page
The Maxoperf status page is the single place to check whether the platform is operating normally. It is always reachable, even when other surfaces are degraded, and does not require an account.
What the status page shows
Section titled “What the status page shows”- The current operational status of each public surface — console, Platform API, results ingest, and the docs you are reading now.
- The most recent incidents, including start time, current status, and progress updates.
- The history of past incidents and the post-incident summaries when available.
- Scheduled maintenance announcements before they start.
When to check it
Section titled “When to check it”- A console action is slow or returning unexpected errors.
- An API call from CI suddenly fails with a 5xx.
- Several teammates report something is “off” at the same time.
Checking the status page first saves time on tickets — if we are aware of an issue, the page will say so and tell you what we are doing about it.
Subscribe to updates
Section titled “Subscribe to updates”You can subscribe to incident notifications by email or by RSS from the status page itself. Subscriptions are independent of your Maxoperf account, so you can subscribe an on-call distribution list without giving it access to your runs.
When the status page says everything is green
Section titled “When the status page says everything is green”If the platform is healthy and your test is still misbehaving, the issue is usually one of:
- A test-specific issue — see Run stuck or failed.
- A target-side issue — your application or upstream dependency.
- A capacity or plan limit — see Runners not allocating.
If none of those fit, contact support with the run ID — see the Support page.
Where to go next
Section titled “Where to go next”- Public origin contract — the URLs you should always be using.
- Run stuck or failed — diagnose a run that is not behaving as expected.
- Billing payment issues — separate troubleshooting for billing.